Who We Are
Escape Surveyors Ltd ("we", "our", "us") is a residential surveying practice regulated by the Royal Institution of Chartered Surveyors (RICS).
This Privacy Notice explains how we collect, use, store and protect personal information when providing surveying services to our clients. It applies to our professional services and should be read alongside our Website Privacy Policy.
Data Controller
Escape Surveyors Ltd is the data controller responsible for your personal data.
Registered Office:
282 Leigh Road
Leigh-on-Sea
Essex
SS9 1BW
Email: info@escapesurveyors.co.uk
Information We Collect
In the course of providing our surveying services, we may collect and process:
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Names and contact details, including telephone numbers and email addresses;
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Property addresses and details relating to the property being inspected;
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Information provided by clients, estate agents, solicitors or other parties involved in a transaction;
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Survey notes, measurements and inspection records;
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Photographs of properties and building elements;
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Aerial photographs and imagery obtained using drones where appropriate;
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Correspondence relating to instructions, appointments and reports;
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Billing and payment information.
How We Use Your Information
We use personal information for the following purposes:
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To provide surveying and inspection services;
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To prepare and deliver survey reports;
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To communicate with clients and arrange inspections;
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To maintain professional records;
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To comply with legal, regulatory and professional obligations;
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To investigate complaints or respond to claims;
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To improve and manage our business operations.
We will only process personal data where we have a lawful basis for doing so.
Drone Surveys and Photography
Where appropriate, we may use photography, including drone imagery, to inspect roofs, elevations and other areas that are difficult to access safely.
Such imagery is collected solely for the purpose of carrying out the instructed survey and preparing our professional report.
We take reasonable steps to minimise the unnecessary capture of neighbouring properties, individuals and private activities. Any incidental capture of surrounding areas is limited to what is reasonably necessary to complete the inspection.
Our Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
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Performance of a contract with our client;
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Legitimate interests in providing professional surveying services and operating our business;
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Compliance with legal and regulatory obligations;
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Establishment, exercise or defence of legal claims.
Sharing Your Information
We may share information where necessary with:
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Employees, consultants and contractors involved in delivering our services;
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Professional advisers, including insurers, accountants and legal advisers;
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Technology and cloud storage providers;
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Regulatory bodies, including RICS;
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Law enforcement agencies, courts or regulators where required by law.
We do not sell personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Information is stored using secure systems, and access is restricted to those who require it for legitimate business purposes.
Retention of Information
Survey files, reports, photographs and related records are retained in accordance with our document retention policy.
We normally retain files for a minimum of six years following completion or termination of our services and may retain them for up to fifteen years where necessary for professional, regulatory, insurance or legal purposes.
Your Rights
Under UK data protection law, you may have the right to:
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Request access to your personal data;
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Request correction of inaccurate information;
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Request erasure of personal data in certain circumstances;
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Request restriction of processing;
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Object to processing based on legitimate interests;
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Request transfer of your personal data where applicable.
Requests should be made to info@escapesurveyors.co.uk.
Complaints
If you are dissatisfied with how we handle your personal information, please contact us in the first instance.
You also have the right to complain to the Information Commissioner's Office (ICO).
Changes to this Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
Last updated: June 2026